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Where is my order dispatched from?

Orders for customers shopping at shopthelabel.us are shipped from our online warehouse based in Miami, Florida US.
We're currently experiencing a slight delay in order dispatch. Your order is our top priority and will be en route at the earliest possible opportunity.

I entered the wrong address, how can I change it?

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service immediately by emailing at onlinesales@atikshop.com.



What is your returns policy?

Please read our full Returns Policy here

What does Return stand for?

Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy for further information around your product.

How do I return an item?

Please make sure items are returned in original condition with all original garment tags attached within twenty one (21) days of delivery. Submit your return here.

Why was I denied to return my item?

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

Wanting to exchange your item?

Sadly, we cannot facilitate exchanges via our website for shopthelabel.us. We invite you to send your item back for a credit note so you are able to place a new order.



What does Final Sale mean - Can I return my item?

With all products marked with FINAL SALE there is a strict no returns, exchanges or refunds policy. Returns will not be accepted at any of our stores or via our Online Customer Care. shopthelabel.us do not offer refunds for change of mind for Online Warehouse Sale purchases. Only faulty items can be returned.

Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item please contact us immediately at onlinesales@atikshop.com. Due to the reduced pricing of our warehouse sale edit some packaging, such shoe boxes may not be in perfect condition. Please be advised we do not deem this as a fault.

Can I return a sale item?

NO, items purchased during a promotion (E.g. Discounted, Black Friday & Cyber Monday or Flash Sales) are NOT ELIGIBLE for return for a full refund.